Posts Tagged ‘thank you’

Jul
04
2009

Happy 233rd birthday, America! Today I discovered Quilts of Valor at a farmer’s market. Quilts of Valor seeks to give homemade quilts to men and women wounded while serving in Iraq and Afghanistan. I gave a donation and signed a quilt patch to thank the troops for their service and sacrifice. To date, this non-profit, non-political organization has given nearly 22,000 quilts of valor to war wounded (physically or psychologically) across the country.

Consider donating high-quality cotton fabric or giving online to cover material costs and shipping. With each quilt, we express our gratitude through a gift of warmth for wounded soliders.


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Jun
26
2009

Tomorrow my wife and I are hosting a surprise birthday party with 20 guests attending. Unfortunately, the seating math didn’t add up. Our patio set seats six. Add in a small table with four chairs, and we would have half our guests standing. Fortunately, our next-door neighbors balanced the seating equation, lending two of their patio table sets. To thank them, we are sending a gift basket from igourmet.com.

The Gourmet Thank You Gift Basket features many epicurean goodies:

  • Asiago Pressato Cheese
  • Black Kassel Sliced Salami
  • Mini Toasts for the cheese and salami
  • Beemster Gouda Cheese with Mustard Seeds
  • Grab an “O” Olives
  • Dolmas (Greek stuffed grape leaves)
  • Trouvillais by Biscuiterie de l’Abbaye (French shortbread cookies)
  • A Dancing Deer Brownie


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Jun
24
2009

Yesterday I posted to Twitter about shipping my old iPhone to gadget reseller Gazelle. Within 12 minutes, the folks at Gazelle noticed my tweet message, followed my Twitter feed and sent a nice reply.

That’s a great customer follow-up use of social media. Gazelle’s prompt response made me think about other sites I frequent. How many of my favorite retailers are using Twitter? And when did they start posting tweets? I compiled the table below using Twitter’s “Find People” search and MyTweet16, which lists a Twitter user’s first 16 tweets.

Retailers Using Twitter

Retailer Web Site Twitter Use
Amazon.com
#1 online retailer in the U.S.
@amazon
since Feb. 14, 2009
Barnes & Noble
Bookseller
@BNBuzz
since Apr. 22, 2009
Best Buy
Consumer electronics
@BestBuy
since Jan. 28, 2009
Borders
Bookseller
@BordersMedia
since Feb. 24, 2009
CafePress
Online retailer of custom goods
@cafepress
since Apr. 24, 2008
Cooking.com
Online retailer for cooks and chefs
@CookingCom
since June 19, 2009
Crate & Barrel
Housewares, furniture and decor
@crateandbarrel
since Apr. 25, 2008
Dean & DeLuca
Fine food, wine and kitchenware
@DeanandDeluca
since Mar. 23, 2009
Dormbuys.com
Essentials for college dorms
@dormbuys
since July 28, 2008
Edible Arrangements
Fruit arranged like flowers for delivery
@DoFruit
since Oct. 24, 2008
Etsy
Handmade crafts
@Etsy
since Jan. 14, 2008
Gazelle
Buys used gadgets
@gazelle_com
since Sept. 19, 2008
Godiva Chocolatier
Premium chocolates
@GodivaChoc
since Feb. 6, 2009
JustGive.org
Choose from 1.5 million charities for gifts
@JustGiveOrg
since Jan. 16, 2009
Kiva.org
Microlending for needy entrepreneurs
@Kiva
since July 25, 2008
Kohls
Department store
@Kohls_Official
since Apr. 27, 2009
Lands’ End
Clothing retailer with iron-clad guarantee
@LandsEndChat
since Sept. 27, 2008
Levenger
Gifts for reading and writing
@Levenger
since Jan. 16, 2009
Nordstrom
Upscale department store
@nordstrom
since Sept. 5, 2008
Omaha Steaks
Premium meats and seafood
@OmahaSteaksHelp
since June 17, 2009
OneShare
Sells one share of stock as a framed gift
@oneshare
since Feb. 4, 2009
Overstock.com
Online retailer selling surplus goods
@Overstock
since Nov. 20, 2008
PajamaGram
Pajamas sent in a hat box
@PajamaGram
since May 14, 2009
ProFlowers
Floral delivery
@ProFlowers
since May 5, 2009
Starbucks
Largest coffeehouse chain in the world
@Starbucks
since Aug. 12, 2008
Sur La Table
Gourmet cooking utensils and appliances
@Sur_La_Table
since June 11, 2009
Teleflora
Floral delivery
@Teleflora
since Mar. 6, 2009
The Fruit Company
Fruit basket delivery
@TheFruitCo
since Apr. 29, 2009
ThinkGeek
Online retailer for nerd stuff
@thinkgeek
since Jan. 26, 2008
Ticketmaster
Concert, show and sports tickets
@Ticketmaster
since Apr. 14, 2009
Trader Joe’s
Great groceries and inexpensive wine
@traderjoes
since Aug. 28, 2008
Travelocity
Travel and lodging
@travelocity
since Feb. 10, 2009
ToysRUs
Toy retailer
@ToysRUs
since Nov. 15, 2008
Uncommon Goods
Unusual home accessories and gifts
@uncommon_goods
since Jan. 24, 2009
Urban Outfitters
Clothing and footwear retailer
@UrbanOutfitters
since July 21, 2008
Vera Bradley
Seller of brightly patterned bags
@verabradley
since June 4, 2008
Z Gallerie
Home decor, furniture and dinnerware
@zgallerie
since June 14, 2009
Zappos.com
CEO of the online shoe retailer
@zappos
since Mar. 8, 2008
Zazzle.com
Online retailer for custom merchandise
@zazzle
since Oct. 24, 2008

Of the 40 retailers above, grocery chain Trader Joe’s use of Twitter impressed me the most. Nearly all of Trader Joe’s posts are simply retweets of customer talking about TJ’s food and beverages on Twitter. (Jargon alert: Retweets repeat someone else’s message on Twitter — crediting the author — to help spread the message to others. Often abbreviated as RT, it’s word of mouth, Twitter-style.)

Finally, as I’m writing this post, Gazelle sent me another Twitter reply. This time, Gazelle thanked me for my tweet and offered me a 5% bump in value on my next Gazelle gadget trade-in.


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Apr
22
2009

I gave gifts to recognize the support pros in my office today — Administrative Professionals’ Day. Started in 1952 as Secretary’s Day, this workplace celebration honors the administrative assistants and receptionists who bolster our organizations. While none of these folks report to me, they are the glue of the office, so I was happy to express my gratitude for their service.

A small example springs to mind. Last year, one of my fluorescent task lights for my work desk burned out. The oblong bulb seemed an odd length. I asked for a replacement, thinking it might take a while. Instead, I had the bulb in hand the very next morning. The office coordinator had stopped at an office supply store on the way home to find the exact replacement.

So I did a little shopping yesterday at a local florist. I chose yellow Gerbera daisies in clear potbelly vases. I gave them with note cards, thanking them for their service.

Before you give, be sure to check for any company policies on employee gifts. And, of course, you’ll want to give a gift fitting for the workplace.


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Jan
16
2009

I want to give thanks for Thanks! Psychologist Robert Emmons explores the power of gratitude through research and anecdotes in his book, Thanks!: How the New Science of Gratitude Can Make You Happier. Why should we practice gratitude? Being thankful boosts and sustains happiness, inversely correlates with depression and strengthens our social ties. Here are ten quotes from Emmons that focus on giving and gratitude.

  1. On gratitude’s meaning
    “Gratefulness is a knowing awareness that we are recipients of goodness. In gratitude we remember the contributions that others have made for the sake of our well-being. On the recipient side, we acknowledge having received a benefit, and we realized that the giver acted intentionally in order to benefit us. On the giver side, we acknowledge that the receiver was in need of or worthy of the benefit, and we recognize that we are able to provide this benefit. We cannot be grateful without being thoughtful. We cannot shift our mental gears into neutral and maintain a grateful lifestyle. This is why gratitude requires contemplation and reflection.”

  2. On perceiving gifts in your life
    “If good things really are better when received as gifts, this could be one way that gratitude directly contributes to states of happiness. Grateful people are more likely to perceive things in their lives as sheer gifts and to spontaneously use the language of being ‘blessed’ and ‘gifted’ by life.”
  3. On feeling grateful
    “To be grateful means to allow oneself to be placed in the position of a recipient — to feel indebted and aware of one’s dependence on others. For some, this acknowledgment of dependence might make them feel out of control and unhappy. Additionally, gratitude has an obligatory aspect. People are expected to repay kindnesses, and, sometimes we rebel against the expectations and dislike things we are ‘supposed to’ do.”
  4. On gratitude and happiness
    “Research from a number of different areas in psychology has shown how humans have an amazing ability to adapt to their ongoing circumstances. Yet one need not be a slave to the law of habituation. Adaption to satisfaction can be counteracted by constantly being aware of how fortunate one’s condition really is. This is exactly what a practice of gratitude should accomplish, consistently reminding one of how good one’s life really is.”
  5. On the perils of gift giving
    “The act of giving and receiving a gift can be fraught with a widely diverging assortment of perceptions, psychological states, and conflicting emotions. The dynamics of giving and receiving, the relationship between donor and recipient, perceived motivations of each, and their prior histories in similar situations influence the degree to which gratitude is felt, as well as the way gratitude is expressed. Sometimes gifts bring joy, at other times they come with pride, and, if certain circumstances are present, they can also bring envy, hatred, greed, and jealousy.”
  6. On faking gratitude
    “Because gratitude is a secondary, more complex social emotion, we have learned ways to feign it when necessary and also conceal it when needed. I recall the Christmas that my first wife’s grandmother gave as a gift to all the men in our family the same plaid polyester cardigan. Try as I might, I could not visualize wearing this family uniform in public. Yet of course the correct thing to do was to express my thankfulness to Grandmother, which I dutifully did. There is evidence from research that observers have the ability to correctly infer true emotional state from the voice at a much better rate than chance. Across a number of studies and different emotional states, the average accuracy reported is about 60 percent. I can only hope that on that particular Christmas morning, my acoustic cues did not give me away.”
  7. On comparisons and gratitude
    “When we look around and we see students with harder bodies, coworkers with larger retirement portfolios, relatives whose children are more grateful, neighbors whose SUVs are larger, we feel resentment and envy, not gratitude. We find ourselves employing the language of scarcity, focusing on what we do not have, rather than the language of abundance, appreciating what we do have. The lesson here is that we need to choose our comparisons wisely. Epicurus wrote, ‘Do not spoil what you have by desiring what you have not; but remember that what you now have was once among the things only hoped for.’ Gratitude is the realization that we have everything we need, at the moment.”
  8. On gratitude and memories
    “Our identities are closely tied to significant life memories. One could even say that we are because of what we remember. Gratitude is the way the heart remembers — remembers kindnesses, cherished interactions with others, compassionate actions of strangers, surprise gifts and everyday blessings. By remembering we honor and acknowledge the many ways in which who and what we are has been shaped by others both living and dead.”
  9. On generosity
    “Gratitude is a duty that ought to be paid, but that none have a right to expect, said Rousseau. True generosity that comes from the heart comes from not expecting rewards. A gift is not a gift when strings are attached.”
  10. On words to live by
    “If I had to pick one person to go to for advice on how to live, it would be Brother David [Steindl-Rast]. His advice is simple, but profound. Wake up, be alert, be open to surprise. Give thanks and praise — then we will discover the fullness of life — or rather the great-fullness of life.”


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